Netflix Error Codes: What to Do
Netflix errors are often nebulous, and most subscribers have seen the famous whoops message more times than they would like. These errors can be caused by anything from network issues, to problems with your hardware or software, to issues on Netflix's side of the equation.
If you're lucky enough to have an actual error code, you can use that to attack the problem head-on. However, you can still fix most Netflix errors through methodical troubleshooting, even if you just got a general Netflix error message without a specific code.
First, we'll run through some common Netflix problems that you can fix on your own. Below that, we've identified common Netflix error codes and potential solutions for them.
Netflix Troubleshooting Tips
If you're experiencing a general Netflix error, try following these basic troubleshooting tips:
- Try Netflix on a computer. If you're experiencing problems on a device other than a computer, visit Netflix.com on a laptop or desktop computer. If you see Netflix Site Error on Netflix.com, then there is a problem with the Netflix service, and you will have to wait for them to fix it.
- Verify that your network supports streaming video; some schools, hotels, and public Wi-Fi connections don't allow streaming. If you don't have direct control over your modem or router, contact the person or department in charge of your network and ask if streaming is allowed. You might be able to unblock Netflix with a VPN in some cases.
- Disable your unblocker, proxy, or virtual private network (VPN) software. Netflix blocks any users that connect through proxies, VPNs, and unblockers to ensure that these services and programs aren't used to bypass region-locked content. If you are located in a region that has access to Netflix, but you use a VPN for privacy or work, you will still need to disable it to watch Netflix. (Step 2 might be able to help you find a way around that.)
Verify that your internet is fast enough to stream video. If you have access to a web browser on your device, try accessing a website like Netflix.com to verify that your internet connection is actually working.
- Test your connection speed to see if it meets Netflix's recommended bare minimum of 0.5 Mbps to stream, 3.0 Mbps for standard definition video, and 5.0 Mbps for high definition.
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